Product replacement

If you ordered the product through our online store, and it doesn't fit you, you don't like it or you missed the size , you can exchange it within 14 days from the day of receiving the shipment.

How to initiate a swap

Write to us at luxoria.moissanite@gmail.com and mention:

• First and last name

• Initial order number or invoice number

• The code or name of the product you want to exchange

• The code or name of the new product you want to order

If you would like to ship to a different address than the original order, please add:

• Recipient's name and surname

• Address (street and number, postal code, place)

• Contact phone number

Return shipping address

Upon receipt of your e-mail, we will send you a confirmation and instructions to send the product you are changing to our address.

Conditions for accepting a replacement

The product must be returned intact, unused , in the original, undamaged packaging , with the receipt .

Further course

Once the return arrives at our address, we create a new order with the replacement product.

• If a replacement item is available , the delivery time is 6 working days from the arrival of your return.

• If the desired replacement item is not available , we will issue a refund within 14 days .

Refund method (if out of stock or choose return)

• If the initial payment was cash on delivery , we return the money to the dinar current account that you provide.

• If the payment was made by payment card, we return the money to the dinar current account that you provide.

Price difference for replacement

• If the price of the replacement product is lower than the price of the original product, we will return the difference to the account (according to the above procedure).

• If the price of the replacement product is higher , you pay the difference exclusively in cash upon collection .

Shipping costs

The cost of sending a return, as well as the delivery of a replacement product , is borne by the buyer.