Contact us via the email address luxoria.moissanite@gmail.com and provide the following information: your account number or delivery note, as well as the dinar current account number to which you want the refund to be made.
After we receive the necessary information, the appropriate documentation will be prepared, along with a detailed refund procedure, and sent to the email address you provided when creating the order.
Refunds are made exclusively by payment to the buyer's dinar current account . It is not possible to make a cash refund via courier or any other means.
If the payment was made with a payment card (VISA, EC/MC or Maestro), the refund, regardless of the reason, can only be made through the same payment system . Based on the seller's request, the bank will make a refund to the account of the card used to make the payment.
The customer cannot return goods on his own initiative or request an exchange/refund without prior agreement with our team via the above email address.
Packages sent without prior notice and agreement will be returned to the sender at his expense .
